Comcast outage reported in South Snohomish County

comcast logoIf you’re a Comcast customer, My Neighborhood News writer Larry Vogel reports that Comcast is experiencing an Internet and VoIP phone service outage. Vogel says his service has been out since about 11 p.m. Monday night. Cable TV is still working, he added.

“I called Comcast around 6 a.m. (Tuesday) and they’re working on it and hope to have service restored this afternoon,” Vogel said, adding that an outage map shows areas of Seattle and South Snohomish County are affected.

A tip from Vogel: “I asked the phone rep for a credit on my bill for the inconvenience and she gave me a $20 credit.” Best phone number to reach Comcast, Vogel said, is 1-866-540-6296.

  1. My Comcast, or is it Xfinity has been been staggering since Monday and continues to freeze, video, audio then both, it changes tv stations without me even selecting a channel with the remote and then goes black, only to repeat this annoying pattern. Two days of this is maddening and every program I wanted to watch is choppy. It’s so confusing and not even knowing if it’s Comcast, or Xfinity on their web pages and there are dozens of pages to scroll down. The outage map is ridiculous and basically worthless. I hate cable!

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